success

stories

CSIa Certification &

CX Measurement

what they said

       They understand the needs and challenges of the public and private sectors. We couldn’t have done it without them.

Therese Scalise

CX & Marketing, Yarra Trams

The Customer Experience Coach was engaged to provide professional services to Yarra Trams Customer Experience Team for two CX projects:

The Projects

  • Deliver a program of works to achieve CSIA certification against the International Customer Service Standard
     

  • Provide detailed business analysis determining customer expectations for each customer journey step to identify assessment and best practice methods of measurements (qualitative and quantitative)

​The Outcomes

  • CSIA Certification – our client achieved an industry best score and the project was completed in a record time of 10 months

  • Analysed past customer insights data to determine customer expectations for each customer journey step to identify assessment methods and measurements (qualitative and quantitative)

CX Coach

The Customer Experience Coach

Level 3, 44 Martin Place

Sydney  NSW  2000

Telephone: 1800 838 053

CONTACT US

© 2019 CX Coach Website by SODA.