The Customer Experience Coach has an unprecedented mix of operational and recruitment expertise in the customer experience industry.
We use this insight to ensure that we source the right people at the right time, providing high performing individuals with the capabilities to excel in your organisation.
We offer a range of solutions from full end-to-end recruitment services to contractor assignments. What makes us different is our ability to adapt our recruitment process to different business models to ensure we get it right the first time.
Our recruitment consultants are passionate about both client and candidate care, with the focus being on building long-term relationships.
Our senior executives have worked across all areas of the industry – we know the skills and personality traits that are required to deliver success!
We have access to a vast network, which we use to source high calibre individuals from Executives to Senior Managers to Customer Service Agents.
During our discovery activity, we will meet with you to gain an understanding of your business needs and objectives, and the personality traits and outcomes you are looking for to match your workplace culture.
At the end of the discovery phase, we will create the key success criteria and a recruitment plan for endorsement.
We pride ourselves on the quality of services we provide. Our post care process for clients and candidates is unique and supports a successful on-boarding experience for our clients and their new team members.
Diligent screening and behavioural interviewing
Recruitment assessment centres for frontline staff recruitment
Providing quality shortlisted candidates with detailed profiles
Our approach to delivering our services is personalised and tailored to the company and role we are recruiting for. This is a core principle that we apply to all of our services. Our delivery plan will include:
Unique digital and social media advertising
Headhunting through industry networks Australia wide
Capability and cognitive assessments
Personality profiling using your preferred testing method