CX Coach

The Customer Experience Coach

Level 3, 44 Martin Place

Sydney  NSW  2000

Telephone: 1800 838 053

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LATEST NEWS

Keep abreast of the CX industry and read the latest news, updates and blog posts.

May 26, 2017

We recently had the rare privilege of receiving a brief from a client that said, essentially, “our people have been through the ringer.  They’ve had so much training around what we need from them – we want you do something different and we don’t want you to even call i...

May 12, 2017

As the unprecedented pace of advances in the digital world overshadow the contact centre landscape, the way forward may rest in some old-fashioned principles, argues Steve Doyle, The Customer Experience Coach.

PDF: Answering the challenge of customer expectations in the...

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