Keep abreast of the CX industry and read the latest news, updates and blog posts.
February 9, 2017
Continued from yesterday's post...
Removing sources of dissatisfaction by addressing extrinsic issues will improve an employee’s experience, but only by targeting intrinsic issues can an employer actively promote true job satisfaction.
Here, therefore, is a true pat...
I'm busy working on my blog posts. Watch this space!
Resilience – do we really get it?
May 26, 2017
Answering the challenge of customer expectations in the digital age - part 1
May 12, 2017
Answering the challenge of customer expectations in the digital age - part 2
Customers Through The Looking Glass
January 16, 2017
Voice of the Customer: Do's & Don'ts
December 16, 2016
May 2017 (2)
February 2017 (1)
January 2017 (1)
December 2016 (1)