Keep abreast of the CX industry and read the latest news, updates and blog posts.
December 16, 2016
Stop problems before they happen—Companies can better target VOC implementation efforts if they can “take off the table” a range of customer complaints by determining the relative degree of dissatisfaction each can cause
There is no “VOC Lite”—VOC implementati...
I'm busy working on my blog posts. Watch this space!
Resilience – do we really get it?
May 26, 2017
Answering the challenge of customer expectations in the digital age - part 1
May 12, 2017
Answering the challenge of customer expectations in the digital age - part 2
February 9, 2017
Customers Through The Looking Glass
January 16, 2017
Voice of the Customer: Do's & Don'ts
May 2017 (2)
February 2017 (1)
January 2017 (1)
December 2016 (1)